Statement about HealthPlanOne.com and Privacy
At HealthPlanOne.com, we understand that the process of selecting the right health care coverage for an individual or family member is a personal one. Our goal is protect your privacy while ensuring that you are offered useful and comprehensive information to help you make your decision.
At HealthPlanOne.com, we also understand that relationships are built on trust. So we want to make sure that we clearly disclose to you the kind of information our website may collect and what we do with that information.
The Information We Collect and How We Collect It
Personally Identifiable Information. The HealthPlanOne.com website (the "Site") collects two kinds of information that relates to you. The first, and most important to you, is information that is personally identifiable to you. This is information like your name, telephone number, email address, home address and social security number. We do not collect personally identifiable information ("Personal Information") unless you decide to provide us with it. To be clear, you are never required to provide us with Personal Information but not all of the services we offer will be available to you without that information. For example, we will ask for your contact information if you have requested us to send you information about certain plans or services.
Personal Information also includes information on your health. However, we do NOT ask for and do NOT collect Medical Records from you. Those records remain between you and your doctor.
If at any time you would like to review or update the Personal Information we have collected about you, please contact us and we will arrange for you to do so. While you work with us, you remain in control of all of your personal information at all times.
Aggregated Information. As is true of most websites, HealthPlanOne.com also collects anonymous technical and statistical information when you visit our Site. This type of information may include items such as your IP (Internet protocol) address, Internet service provider, operating system, type of browser and the pages or sections you visit on the Site ("Non-Personal Information"). This type of Non-Personal Information is collected in various ways, but the primary methods we use are (i) cookies, which are little pieces of code that allow us to recognize you when you visit our Site, (ii) web beacons (or gifs) which allow us to see how you use our Site, and to know whether you have visited a web page or received or opened an email message, and (iii) standard Internet tracking tools to collect information like service provider IP addresses, browser versions, referring websites, search terms used, average number of pages requested, average duration of visit, and/or total visitor traffic. Most Non-Personal Information is stored in what are often referred to as log files.
How We Use the Information We Collect
Because we respect your privacy and value our relationship with you, we only use your Personal Information to offer you information about and the opportunity to purchase health care coverage that is right for you or your family. We also use third party partners and affiliates to help us to provide these services so we may share your information with these third parties and affiliates for such purposes. These third parties and affiliates are not authorized by us to use your Personal Information in any other way.
For example, we provide your Personal Information to our parent company, HealthPlanOne, LLC, so that they can help you to find and apply for Medicare and health insurance. We have also contracted with other third parties to provide the same services so as to ensure that your questions are answered and so that more than one opinion may be made available to you.
Since Aggregate Information does not include Personal Information, we reserve the right to use and share this information with others. However, we primarily use this information to customize your experience on our Site, to help us improve the quality of the Site, and to make your use of the Site easier and more valuable to you.
We do not sell, license, transmit or disclose Personal Information that you provide to us except with the following exceptions:
- Upon your authorization (for example, in connection with your requests for information);
- When such disclosure is necessary to support your application to our health insurance contractors or agents;
- To our affiliates and third party partners as described above; and
- When required or permitted by law
HIPAA Notice of Privacy Practices
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule allows individuals who provide health information to covered entities or their business associates the right to receive a notice that describes how their health information may be used and/or disclosed and how to acquire access to this information. Neither HealthPlanOne.com nor our parent, HealthPlanOne, will ask for or accept medical records from you. However, you may provide certain health care information about yourself to us or to HealthPlanOne in order for us to assist you in applying for insurance coverage. But we only use your health care information for that purpose and for no other purpose whatsoever. Nor do we ever provide your health care information to third parties, except for the health insurance providers (or their agents) to whom you are submitting your application.
Internal Security Procedure
HealthPlanOne.com has implemented procedures to protect the integrity and security of your Personal Data. However, because the Internet is an open global communications system, we cannot guarantee that information, during transmission through the Internet or while stored on our system, will be safe from external attacks or intrusions, such as by hackers. Please also remember that if you leave our website; we cannot be held responsible for the actions of other companies or websites on the Internet.
Use of electronic mail
We may provide email links on our site to further facilitate communication between our company and you. Information collected through electronic mail may be shared with our customer service department, employees or other third parties that perform services on our behalf. Unless otherwise noted, electronic mail on our site is not a completely secure and confidential means of communication. Non-encrypted electronic communications may be accessed and viewed by other Internet users without your knowledge and permission while in transit to us. Therefore, we recommend that you contact us by phone whenever you are communicating Personal Information to us.
Linking to Other Sites
From time to time we will provide links to other web sites, not owned or controlled by us. We do this because we think this information might be of interest or use to you or where, as a member, we can provide you with value added services., However, we cannot control the privacy practices of other sites so we encourage you to review the privacy practices of any web site you visit. Additionally, the fact that we may offer a link to a third party website does not mean that we endorse that website; nor are we able to guarantee the quality or accuracy of information you may receive from other websites.
Privacy Statement and Changes
QUESTIONS AND CONCERNS
If you have any questions or concerns about this Policy or its implementation, please contact us at:
35 Nutmeg Drive, Suite 220
Trumbull, CT 06611
EFFECTIVE DATE: OCTOBER 7, 2010